We’ve Got the Answers
Find clear answers to the most common questions about your orders, shipping, returns, and more. Shopping with Zelavia has never been this simple.
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can also log in to your My Account page and track the status directly.
We accept major credit cards (Visa, MasterCard, American Express), Stripe, PayPal, and in some cases Google Pay or Apple Pay.
Yes, Zelavia ships worldwide. Shipping costs and delivery times vary depending on your location and will be displayed at checkout.
Orders are usually processed within 1–2 business days.
Delivery takes:
3–5 business days for domestic orders
7–14 business days for international orders
Yes, Zelavia ships worldwide. Shipping costs and delivery times vary depending on your location and will be displayed at checkout.
You may return unused items within 14 days of delivery.
Items must be in their original condition and packaging.
Refunds will be processed once the return is approved.
