Shipping & Delivery

    At Zelavia, we are committed to providing a smooth and reliable delivery experience for every customer.
    Below you will find all the essential information regarding our shipping process, delivery times, and conditions.

    Processing Time

    All orders are carefully prepared and dispatched within 1–2 business days after payment confirmation. During peak seasons or special promotions, processing times may be slightly longer, but we always strive to keep you informed throughout the process.

    Delivery Options and Times

    We currently offer several delivery methods depending on your location and preferences:

    • Standard Delivery: Estimated between 5–7 business days.

    • Express Delivery: Estimated between 2–3 business days. An additional fee will apply for this service.

    • International Shipping: Available in selected countries. Delivery times may vary depending on the destination and local customs clearance.

    Please note that delivery times are estimates and may be influenced by factors beyond our control, such as courier delays or customs procedures.

    Free Delivery on Orders Over $250

    We are pleased to offer free standard delivery for all orders with a total value of $250 or more. This applies automatically at checkout.

    Order Tracking

    As soon as your order has been shipped, you will receive a confirmation email containing your tracking number. This will allow you to follow your package in real time until it reaches your door.

    Shipping Restrictions

    Some items may be subject to delivery restrictions based on size, weight, or destination country. If this applies to your order, we will contact you promptly to provide alternative solutions.

    Customer Support

    If you encounter any issues with your delivery or have questions about shipping options, please do not hesitate to contact our support team. Visit our FAQs for quick answers, or reach out directly to us at support@zelavia.com.